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Many folks may not think that's a big deal, but it is. You have to hire people who have some degree of credibility to do the job of moderating and be fluent in multiple languages, where there is a minimum of English and/or Japanese and the language in question.

Final Fantasy XIV - Is Language Spoken Census Necessary ?

Many folks may not think that's a big deal, but it is. You have to hire people who have some degree of credibility to do the job of moderating and be fluent in multiple languages, where there is a minimum of English and/or Japanese and the language in question. A year of Spanish in high school isn't gonna cut it, despite what some special folks may want to believe. 

 

Before you can even hire someone, you need to go through the channels/departments to create the position (not hard given it already exists for other languages), find someone qualified to advertise said position in the other language (as well as possibly write it up in your own), then advertise the job, and all of this also costs money. You then have to go through the typical interview process to find someone who not only qualifies but would be a good addition to the team. You don't want some stuck up d-bag to start causing problems. All of this takes time and money. For as simple as hiring might be for a small private entity, it's typically a totally different beast with an internationally large one.

 

Then there's the need to figure out where the line is drawn. Just because there might be a small amount of players who speak a certain language, doesn't mean they must branch out and support it. There's a reason why in the case of the forums, we have separated communities based on language. Someone posting in a language other than English, on the English forums, will have their thread deleted/locked/moved, depending on what it is. The same happens if someone posted on the Japanese forums in a language other than Japanese. Likewise for the French and German forums. It's just a way to keep things structured and organized, typical protocol and nothing personal.

 

A language like Spanish, for as widespread as it may be, is hardly even a thing in Japan. Heck, most of them may never even see a native speaker of any foreign language outside of English in their entire lives. When you look at their target demographic, Spanish-exclusive speakers are not a significant concern of theirs lol. Unless the company and their subject service or product is being marketed to a specific group of people, they are not obligated cater to outside audiences.

 

A survey is only good to let you know who can speak what, but it doesn't let you know if that's all you can speak, nor does it encompass enough value to determine the whole. Suggestions and such for a want of X language will take time to come to fruition, if it ever does, since justification for funding and getting said funds takes time and A LOT of convincing. Unlike the west, Japan does not come into contact with Spanish much, if ever in their lives lol. Hell, where I live, the only exposure to Spanish is what I see on TV/movies, online, and what little broken gibberish friends back in high school learned. Given where the games are being sold too, it's not the primary language.

 

In the areas that things are marketed, a common language is determined for a business and its local patrons. For example, I live in Hawaii, one of the more culturally diverse locations in the US. The common language on the mainland is no different than it is here, English. Businesses here need to cater to that, for that reason, and that's really the minimum. 

 

If the businesses target demographic happens to involve a lot of people that can only speak a different language, they may consider supporting that language. Not a whole lot of people speak exclusively Hawaiian here, and no English. Likewise, a lot of locals do not speak exclusively Tagalog and no English. While the folks who do not speak the common language are certainly a fair amount of the population, they're likely not the businesses target demographic if it's not supported (at the time).

 

Transition that over to a video game like FFXIV. I'd wager that the majority of people who play this game, speak the common language for the country that this game is sold in. Of course, you're going to get the exceptions to that, but that's a rather small amount of people to the entire population of the game who do speak whatever the common language is for the location. As huge as you might think the market opportunity might be, it really isn't because of this fact that a lot of folks are at least bilingual when it comes to being on this game and speaking a language that isn't supported. At least within a business sense, for as unfortunate as it may be that every language in the world is not supported, this is generally why.

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