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As for the dungeon, Haukke manor can be tricky if you're not level 30. Most healers don't get their second heal until 30, so you will need to use some extra tricks if you need to burst heal.

FFXIV ARR Conjurer and White Mage are good introductions to healing in general

Hello, career healer here with a little dabbling in to warrior, paladin, and dark knight now. Hopefully this advice will help translate some of the more esoteric parts of the healing game to you.

 

It would help us help you if we knew what kind of setup you were using for UI and hotbar tips. For example, whether or not you had a gaming mouse or were using a controller/crossbar.

 

As for the dungeon, Haukke manor can be tricky if you're not level 30. Most healers don't get their second heal until 30, so you will need to use some extra tricks if you need to burst heal.

 

At low level, using swiftcast between heals is a good way to quickly bump your tank's hp back up. If you've leveled arcanist, liberal use of mitigation like eye for an eye or virus on the hardest hitting mob is also a good way to slow down that damage.

 

At level 28, you don't have any sustained healing like Regen or barriers to create opportunities to dps. Just learn to read the fights for now. The timing is similar to how a tank would use CDs (in fact, a tank using CDs often creates opportunities for you to dps longer at low level, so if you know when the tank should use CDs, make sure they're at full hp at that time and then go dps). And when you dps, always apply dots first for a high-hp target. If you need to do burst damage or have low-hp targets, use your damage spells like Stone.

 

Also, Conjurer and White Mage are good introductions to healing in general. White Mage is definitely better at teaching you the basics of not overhealing, pacing your heals (the WHM's no-mp cure2 mechanic), topping off tanks with Regen, and MP management.

 

Scholar completely flips the table by teaching you how to dps and burst heal at the same time. It has a lot of tools that let you buff a tank up, switch to dps and unload dots on to targets. For AST and WHM, you do the same thing stacking regen effects, but SCH gives you more safety to practice it (both in terms of healing and MP management, so you can throw out bigger heals if you mess up without worrying about draining your MP).

 

Astrologian is an advanced class and it is especially hard on MP management. It's cards provide added party utility and dps but it is also a big MP management tool for you. So, there's a double balance of utility and dps, healing and dps you have to handle. Both tools will drain your MP in a long fight, so it requires a lot of knowledge about the fight, party composition, and MP management. I would generally advise against AST for first-time healers (as tempting as it is to start at lv.30).

 

When positioning as a healer, you generally go with an isosceles triangle between the tank and dps. It gives you access and clear view to both while giving you room to dodge aoes and stay clear of the tank. If the healer steals aggro from something, it doesn't run in to the crowd of DPS and it's still reasonably close for the tank to take it back. Of course, this changes depending on raids and extreme fights, but the basic triangle formation is good for the standard dungeon.

 

I hope that helps and tell us how your next healing dungeon goes! If you have any problems dealing with derpy dps or tanks who don't use CDs, tell us. We can prolly give you some more tips in those cases.

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